1. Services Provided [cite: 5]

We provide professional cleaning and maintenance services including but not limited to: [cite: 6]

• Carpet cleaning [cite: 7]
• Upholstery cleaning (sofas, chairs, mattresses, etc.) [cite: 8]
• Hard floor cleaning (tile, stone, wood, vinyl, LVT, etc.) [cite: 9]
• Hard floor sealing, polishing and maintenance [cite: 10]
• Stain and odour treatments [cite: 11]
• Domestic and commercial properties [cite: 12]

All services are carried out using professional equipment and industry-approved products and precesses. [cite: 13]

2. Quotations & Pricing [cite: 14]

• All quotes are based on information provided at the time of enquiry. [cite: 15]
• Prices may change if the condition, size or type of flooring/upholstery differs from what was described. [cite: 16]
• Heavily soiled areas, pet hair, urine contamination, excessive staining or specialist treatments may incur additional charges. [cite: 17]
• Commercial pricing may vary depending on access, size, working hours and frequency. [cite: 18]
• Quotes are valid for 30 days unless stated otherwise. [cite: 19]

3. Booking & Access [cite: 20]

• You must provide clear access to all areas to be cleaned. [cite: 21]
• Furniture must be removed where possible unless otherwise agreed. [cite: 22]
• We are not responsible for delays caused by restricted access. [cite: 23]
• Parking must be available close to the property. Any parking charges must be covered by the client. [cite: 24]

4. Cancellations & Missed Appointments [cite: 25]

• 24 hours notice is required for cancellations or rescheduling. [cite: 26]
• Late cancellations may incur a fee of up to 50% of the booking value. [cite: 27]
• Missed appointments without notice may be charged in full. [cite: 28]

5. Payment Terms [cite: 29]

• Payment is due immediately upon completion of work unless otherwise agreed. [cite: 30]
• Accepted payment methods will be advised at booking. [cite: 31]
• Commercial clients may be offered invoice terms by agreement only. [cite: 32]
• Late payments may incur administration charges. [cite: 33]

6. Results & Expectations [cite: 34]

• We will always aim for the best possible results. [cite: 35]
• We cannot guarantee complete removal of all stains, odours or marks. [cite: 36]
• Permanent damage, wear, colour loss or previous poor cleaning cannot be reversed. [cite: 37]
• Drying times vary depending on fabric, ventilation and weather conditions. [cite: 38]

7. Stain Protection & Sealants [cite: 39]

• Fabric protectors and floor sealants are optional services. [cite: 40]
• We do not guarantee total stain prevention. [cite: 41]
• Protection reduces absorbency but does not make items stain-proof. [cite: 42]
• Clients must follow aftercare advice. [cite: 43]

8. Client Responsibilities [cite: 44]

You agree to: [cite: 45]

• Declare known stains, damage or risks before cleaning [cite: 46]
• Inform us of any previous treatments or issues [cite: 47]
• Ensure pets are secured [cite: 48]
• Allow sufficient drying time [cite: 49]
• Follow aftercare instructions [cite: 50]

9. Risk & Liability [cite: 51]

While every care is taken: [cite: 52]

• We are not responsible for pre-existing damage [cite: 53]
• We are not liable for colour loss, shrinkage, texture change or wear [cite: 54]
• We do not accept liability for fragile items [cite: 55]
• Any concerns must be raised before we leave the property [cite: 56]

Our liability is limited to the cost of the service provided. [cite: 57]

10. Hard Floor Cleaning & Maintenance [cite: 58]

• Some floors require specialist care [cite: 59]
• We are not responsible for underlying damage [cite: 60]
• Loose tiles, cracked grout or weak seals must be disclosed [cite: 61]
• Floor coatings wear over time and require maintenance [cite: 62]
• Slip resistance can vary after cleaning – caution advised [cite: 63]

11. Commercial Clients [cite: 64]

• Risk assessments may be required [cite: 65]
• Out-of-hours work may incur extra charges [cite: 66]
• Access arrangements must be agreed [cite: 67]
• Furniture movement responsibility must be clarified [cite: 68]
• Client must ensure safe working environment [cite: 69]

12. Complaints Procedure [cite: 70]

• Any issues must be reported within 48 hours [cite: 71]
• We must be given the opportunity to re-attend [cite: 72]
• No refunds after third-party interference [cite: 73]
• Complaints made after drying may be invalid [cite: 74]

13. Health & Safety [cite: 75]

• We use safe, professional chemicals [cite: 76]
• Children and pets should avoid treated areas [cite: 77]
• Warning signs should be observed [cite: 78]
• Floors may be slippery when wet [cite: 79]

14. Force Majeure [cite: 80]

We are not responsible for delays caused by events outside our control such as weather, accidents, illness or vehicle issues. [cite: 81]

15. Data Protection [cite: 82]

• Client information is kept private [cite: 83]
• We never share data [cite: 84]
• Photos may be used for marketing unless requested otherwise [cite: 85]

16. Acceptance of Terms [cite: 86]

By booking our services you confirm acceptance of these Terms & Conditions. [cite: 87]